How To Cancel Grubhub Order: Have you ever ordered food from Grubhub and then regretted it? Maybe the food was cold, or maybe it just wasn’t what you were expecting. Whatever the reason, you can cancel your order and get a refund within a certain time frame. Here’s how:
Whats Is Grubhub:
Grubhub is a food delivery service that partners with local restaurants to bring you the food you want. You can use the Grubhub app or website to order from restaurants in your area, and a Grubhub driver will deliver the food to you.
Grubhub is convenient because it makes it easy to order food from your favourite restaurants without having to leave your house. However, sometimes you may need to cancel your order for one reason or another. If you need to cancel your Grubhub order, this article will show you how.
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How to Cancel a Grubhub Order and Get a Refund
It’s easy to cancel your Grubhub order and get a refund, as long as you do it within the time limit set by the restaurant. Here’s how:
- Log in to your Grubhub account.
- Locate the order you want to cancel and click on it.
- Click the “Cancel Order” button.
- A pop-up window will appear asking you to confirm your cancellation. Click “OK.”
- You will receive an email confirming that your order has been cancelled and that a refund has been processed.
How to Cancel an Order Before it’s Placed:
If you need to cancel an order before it is placed, you will need to contact the restaurant directly. If the restaurant is unresponsive, please reach out to Grubhub customer support and we will do our best to assist you.
How to Cancel an Order After it’s Placed:
If you need to cancel your order after it has been placed, please contact us as soon as possible so that we can attempt to cancel it with the restaurant. Please note that we cannot guarantee that the restaurant will be able to cancel your order, but we will do our best to accommodate your request. If the restaurant is unable to cancel your order, you may still be able to receive a refund by returning the food to the restaurant once it has been delivered.
How to Cancel an Order that’s Already been Delivered:
If you’re contacting us to cancel an order that’s already been delivered, we, unfortunately, can’t process a refund for you. We apologize for any inconvenience this may have caused.
What to Do if You’re Charged for a Cancelled Order:
If you’ve accidentally been charged for a cancelled Grubhub order, don’t worry — you can still get a refund. Refunds for cancelled orders typically process within 24 hours but may take up to five business days to appear in your account, depending on your bank.
Here’s what to do if you’re charged for a cancelled Grubhub order:
- First, check your email to see if you received a cancellation confirmation from Grubhub. If so, then your order was successfully cancelled and you shouldn’t be charged.
- If you didn’t receive a cancellation confirmation email, contact Grubhub customer service by clicking the “Help” link at the bottom of the Grubhub homepage. Select “Contact Us” from the dropdown menu and then click “Email Us.”
- In the email form, be sure to include your name, the date of the cancelled order, and your Grubhub account number (if you have one). You should also explain why you believe you were incorrectly charged for the cancelled order.
- Once Grubhub customer service receives your email, they will research the charge and issue a refund if it was made in error. You should receive an email notification once the refund has been processed.
How to Avoid Cancelling Orders in the Future:
Cancelling a Grubhub order can happen for a number of reasons. Maybe you accidentally ordered from the wrong restaurant, or maybe your plans changed and you don’t need the food after all. Whatever the reason, it’s easy to cancel an order and get a refund through the Grubhub app.
To avoid having to cancel orders in the future, be sure to double-check the following before you place your order:
- The restaurant delivers to your location
- The minimum delivery amount for the restaurant is less than your order’s total
- You will be able to receive the delivery within the estimated delivery time
- If you’re unsure about any of these things, it’s best to contact the restaurant directly before ordering. That way, you can avoid any disappointment or unnecessary fees.
We hope this article was helpful in explaining how to cancel a Grubhub order and get a refund. While we cannot offer refunds for orders that have already been placed, we will always do our best to work with you to ensure that your experience is as positive as possible.
- Need to cancel an order? Chat with us for help. Chat with us as soon as possible. You cannot cancel an order once the restaurant starts preparing your food.
- When you cancel a Grubhub order, the restaurant will receive notification and cease preparing your food. A driver won’t bring you anything, and you can go about your day as if nothing happened. You may need to contact Grubhub customer service, depending on the restaurant and the time you enact the cancellation
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